To start off with what has already become a cliche, 2020 has been a rough year. As we enter these last couple of months, with many of us still in at least partial lock-down, it can be very easy to feel completely run down and out of breath. Those of us in sales world are having a uniquely difficult time due to an uncertain and equally worn out market. Between an election year, the novel and disruptive COVID-19 virus, and the upcoming holiday season, many people and companies are doing exactly what one would expect: Hunkering down for winter. Something we cannot lose, however, even with all the Zoom fatigue and evaporating budgets and constantly retreating goal posts, is our ability to truly listen to what people are saying to us.