MarketStar Blog | Marketing (9)

In the fast-paced world of digital marketing, various tools and strategies emerge and evolve, yet content marketing remains a steadfast favorite among B2B marketers. Despite its popularity, the sheer volume of content being produced has led to concerns about its effectiveness. Marketers worry that with so much information flooding the digital space, their carefully crafted content might get lost, leading to diminishing returns on investment.  

In today’s world, a customer is the nucleus around which the whole business revolves. A product or solution, no matter how ground-breaking, will be unable to survive if it doesn’t meet consumers’ expectations. In this consumer-centric economy, marketers are relentlessly trying to capture customers’ attention and improve their experiences with the brand so as to keep them coming back for more. 

The customer revolution is powered by the influx of mobile devices which allows them to seek information, make purchases, and make recommendations all with the click of a button. The implication is that this is all shaping up to be a shopper driven revolution, with customers shopping online, in the store, on their mobile phones, and switching in between them without any concept of borders. 

Companies now acknowledge the importance of providing a consistent experience at each of these touch-points for consumers; else they run the risk of losing them altogether at any of these interaction points. But it is important that while doing so marketers keep their customers in the center and develop a framework for enhancing their experience with the brand accordingly. 

Using video for marketing is a growing trend that is especially important in ABM because it leads to a quantum jump in successfully connecting, engaging and converting prospects. And personalized video takes marketing effectiveness even further. This article shows how the numbers stand and some proven ways to interpret your video marketing strategy for ABM. 

Email is an indispensable channel for marketers seeking to attract, engage and retain prospects and customers. However, sometimes in an attempt to talk to customers, they end up having a monologue instead of a meaningful two-sided conversation, which leaves a bad taste in their inboxes. It is important for marketers to keep some basic best practices in mind to ensure that their communication is such that it prompts their target audience to open, respond and even share their message onwards with their networks. 

Over the past few years, the retail industry has been negotiating with the challenge of adopting an omni-channel strategy for providing a unified experience to its customers across all channels. The reason for this is not hard to find. According to research1 conducted by the Aberdeen Group, companies with the strongest omni-channel customer engagement strategies retain an average of 89% of their customers, increase their annual revenue by an average of 9.5% year-on-year and decrease their cost per customer contact by an average of 7.5% each year. 

Here are four steps to achieving a seamless omni-channel retail experience: 

Start with a Clear Strategy 

Any strategy that you develop for creating an omni-channel experience should begin with the customer. All stakeholders within the company, be it marketing, customer success or product need to buy into this new approach of making the customer the center of all that you do. 

In order to develop a clear strategy you need to identify the key touch points that your customers frequent and see how you can enhance their journey at each one of them, based on the stage at which they are in the customer journey. 

New Age selling requires that your engagement with customers be contextually relevant to what they are looking for and where they are in the customer journey at any given point in time. You are thus able to offer timely solutions to problems for which they are seeking answers. That’s context-driven marketing, also called contextual marketing. 

Live streaming has become a game-changer in the digital marketing world. It offers businesses a unique way to connect with their audience in real-time, creating a sense of immediacy and engagement that pre-recorded videos can't match. Live streaming not only helps you build stronger relationships with your customers, but it also adds a personal touch to your brand and makes your audience feel more involved.

As customers seamlessly navigate between different channels during their buying journey, it is important for brands to reach out to and engage with them at each of these touch-points. One such channel that has fast gained importance in facilitating this journey is video.  

With more than 3 billion hours of video watched on YouTube alone per month, video is becoming one of the most important channels for content discovery and engagement. And the best part is that utilizing the channel requires minimum monetary investment for marketers. But even though this channel can be used for free, not using it right would be a costly mistake for brands.  

We have outlined some of the best practices for brands that are looking to use video as a channel for enhancing customer experience with the brand: 

Creating a video is not as simple as picking up your camera and filming; there are many aspects of the planning and actual execution of videos which need to be carefully decided upon to have an effective video campaign. Various aspects such as the type of audience that the video is intended for, the video format, the design etc. need to be carefully planned out. Here are some of the points to keep in mind while creating videos for your business: 

Mobile is an ideal channel for real-time engagement with prospects and customers who consumer information using multiple devices. Armed with high-spec phones, today’s professionals not only rely on mobile devices to stay connected round-the-clock, but also to keep their fingers on the pulse of news, markets, etc. and to make purchase/business decisions when working remotely.