Key Insights
A PwC research indicates that many outsourcing deals collapse even before the contract has concluded because of mistrust between service providers and customers.
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There is no doubt that the COVID-19 pandemic has permanently changed the way we do business, including how we sell enterprise technology. With employees working from home, licenses for on-premise enterprise software are being replaced by software-as-a-service (SaaS) subscriptions. Cloud solutions have been with us for some time, and adoption has accelerated thanks to the pandemic.
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