In this insightful interview, our host, Rajiv Parikh, sits down with Jonathan Lerner, President of TTEC Digital, to discuss the evolution of customer experience in the digital-first world. Jonathan shares how TTEC Digital has transformed into an innovative leader in CX, integrating AI and automation to enhance customer interactions. He also explores the future of digital engagement, the role of technology in scaling personalized experiences, and how organizations can stay ahead in the rapidly shifting CX landscape.