In this insightful interview, our host Jessica Ly, sits down with Karen Hardy, VP, Product Marketing & Solutions, Avaya. For over 20 years Karen Hardy has been in the contact center industry, advancing her leadership and evolving her role as technology shifts to the cloud. She shares her insights into how she runs a cross-functional team that delivers great value and makes a bigger impact for Avaya, its strategic partner Verint, and enterprise customers.
