In this interview, our host, Jessica Ly, is in discussion with Marilyn Hollinger, Director of User Experience at Guidewire Software, about customer success and the role of user experience in the insurance software space. Marilyn shares insights into managing a global UX team, balancing automation with personalization, and adapting to cloud transformation initiatives. She also touches on diversity and inclusivity in tech and how these themes influence her approach to team management and project consistency.