In this interview, our host, Jessica Ly speaks with Nick Mehta, CEO of Gainsight, about the growing importance of Customer Success (CS). Nick shares his excitement about Gainsight’s recent announcements, including Gainsight PX, an in-app product experience solution, and Gainsight Next, a new CS platform designed to integrate with any CRM. He discusses how these innovations are shaping the future of Customer Success and helping companies improve customer outcomes.