In this exciting interview, our host, Rajiv Parikh, sits down with Ryan Kim, CMO of Five9, as he discusses how the company has transformed traditional contact centers into cloud-based solutions. Ryan explores the evolving role of AI in customer interactions, emphasizing how automation can enhance human creativity and empathy by eliminating redundant tasks. He also reflects on the gradual evolution of AI in the workplace, predicting a future where technology enables more efficient and meaningful human engagement.
