In this interview, our host, Jessica Ly, is in conversation with Vince Jeffs, Senior Director of Product Strategy at Pegasystems, as he discusses how AI-powered decisioning is transforming customer interactions across industries. Vince highlights the integration of AI services such as Amazon SageMaker, Google Machine Learning, and H2O AI to streamline model deployment and operationalize AI for businesses. He also shares real-world results, with companies achieving 4X to 12X improvements in effectiveness through personalized, data-driven engagement.
